Welcome to our Frequently Asked Questions (FAQ) page! Below, we’ve compiled answers to common queries to help you navigate our services, products, and processes smoothly. If you don’t find your question here, feel free to contact us directly.
1. About Our Company
Q1.1: What is FUNVOL?
A: FUNVOL is a professional supplier and exporter specializing in TWS earbuds, headphones and mobile phone electronics. Established in 2017, we connect global buyers with verified Chinese manufacturers, offering end-to-end solutions from sourcing to delivery.
Q1.2: Are you a manufacturer or a trading company?
A: We are a trading company with strong partnerships with over 100+ factories across China. This allows us to offer flexible MOQs, competitive pricing, and diverse product options without the limitations of a single factory.
Q1.3: Do you have any certifications or memberships?
A: Yes! We are certified by CE ROHS FCC-ID, Alibaba Gold Supplier, BSCI and are members of Canton Fair Exhibitor, Global Sources Verified Supplier.
2. Products & Sourcing
Q2.1: What types of products do you offer?
A: Our core categories include Bluetooth earphones, smart home devices, fitness apparel, and industrial machinery. For a full catalog, visit our [Products Page] or request a customized quote.
Q2.2: Can I request samples before placing an order?
A: Absolutely! We offer free samples for stock items (shipping fees apply). For customized products, a sample fee (refundable upon bulk order) may be required. Lead time is typically 3–7 days.
Q2.3: Do you accept OEM/ODM orders?
A: Yes! We specialize in OEM/ODM services, including custom branding, packaging design, and product modifications. Minimum order quantities (MOQs) start at 1000 units for customization.
3. Pricing & Payment
Q3.1: How do you determine pricing?
A: Prices vary by product, quantity, and customization. We offer tiered pricing – larger orders qualify for discounts. Contact our sales team for a detailed quote based on your needs.
Q3.2: What payment methods do you accept?
A: We accept T/T (Bank Transfer), L/C (Letter of Credit), PayPal, and Alibaba Trade Assurance. For first-time buyers, a 30% deposit is required, with balance paid before shipment.
Q3.3: Are prices negotiable?
A: While our prices are competitive, we’re open to negotiation for large orders or long-term partnerships. Let us know your target budget, and we’ll explore solutions.
4. Shipping & Logistics
Q4.1: What shipping methods do you offer?
A: We provide sea freight (FCL/LCL), air freight, and express delivery (DHL, FedEx, UPS). Transit times range from 3–5 days (express) to 20–40 days (sea freight).
Q4.2: Who handles customs clearance and duties?
A: For EXW/FOB terms, the buyer is responsible for customs. For DDP/CIF terms, we can arrange door-to-door delivery, including customs clearance (additional fees apply).
Q4.3: How long does shipping take?
A: Shipping time depends on the destination and method:
- Express: 3–7 days (USA/EU)
- Air freight: 5–10 days
- Sea freight: 20–40 days
5. Quality Control & After-Sales
Q5.1: How do you ensure product quality?
A: We conduct 100% pre-shipment inspection (functionality, packaging, and appearance) and work with factories that have ISO/CE/RoHS certifications. Random audits by SGS/Intertek are also available.
Q5.2: What is your warranty policy?
A: Most products come with a 12-month warranty. Defective items will be replaced or repaired free of charge within the warranty period.
Q5.3: What if goods arrive damaged?
A: Report damages within 7 days with photos/videos. We’ll file a claim with the carrier and send replacements ASAP.
6. Customization & Branding
Q6.1: Can I add my logo to products?
A: Yes! We offer laser engraving, silk-screen printing, and custom packaging. MOQs for logo customization start at 500 units.
Q6.2: Do you help with packaging design?
A: Absolutely! Our design team can create custom packaging (boxes, blister packs, labels) with your branding.
7. Miscellaneous
Q7.1: How do I place an order?
A:
- Request a quote via our website/email.
- Confirm specs, pricing, and lead time.
- Sign a PI (Proforma Invoice) and pay the deposit.
- Approve samples (if customized).
- We arrange production and shipping.
Q7.2: Do you attend trade fairs?
A: Yes! We exhibit at [Canton Fair, Global Sources, CES, etc.] annually. Check our [Events Page] for upcoming dates.
Q7.3: How can I trust your company?
A:
- 15 years in business with 1000+ satisfied clients.
- Alibaba Trade Assurance protects your payments.
- Factory audits and product certifications available upon request.
Still Have Questions?
Contact our 24/7 support team:
📧 Email: sales@funvol.com
📞 WhatsApp/WeChat: +86-18002938370
🌐 Live Chat: [funvol.com]
